Privacy Policy – AngelCX.ai & Vsynergize.ai

Vsynergize.ai (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use AngelCX.ai and any related services.

1) Data We Collect

We collect:

• Account Information– Name, email, phone number, payment details.
• Usage Data– Interaction logs, call recordings (if enabled), browser/device information.
• Input Data– Content, questions, or commands you submit to our AI bot.
• Output Data– AI-generated responses based on your input.
• Technical Data– IP address, browser type, operating system, cookies.

2) How We Use Your Data

We use data to:

• Provide, operate, and improve our services.
• Personalise user experience and tailor AI responses.
• Ensure service security and prevent abuse.
• Comply with legal obligations.

We do not sell personal data.

3) AI & LLM Data Processing

• • ai may process your data through Large Language Models (LLMs) hosted on third-party cloud services.
  • We cannot guarantee responses will be correct and you should not rely solely on AI outputs.
  • Data may be temporarily processed and stored by AI vendors but we select reputable providers with contractual safeguards.

4) Data Sharing

We may share data with:

• Service Providers (cloud hosting, telephony, analytics) under confidentiality agreements.
• Legal Authorities where required by law.
• Business Transfers in case of mergers or acquisitions.

We never sell your data to advertisers.

5) International Data Transfers

Data may be stored and processed in countries outside your own. We use Standard Contractual Clauses for transfers from the EU/UK.

6) GDPR Rights

If you are in the EU/UK, you have rights to:

• Access, correct, or delete your data.
• Restrict or object to processing.
• Request data portability.

7) CCPA Rights

California residents have rights to:

• Know what personal data is collected.
• Request deletion of personal data.
• Opt-out of data sale/sharing (we do not sell).

8) Data Security

We use encryption, access controls, and monitoring to protect your data. However, no system is 100% secure.

9) Data Retention

We retain personal data only as long as necessary for service provision, legal compliance, and dispute resolution.

10) Minors

You must be 18 years or older to use our services. We do not knowingly collect data from minors.

11) DPO Contact

Nazim Maulvi – Data Protection Officer
Email: nazim.m@vsynergize.com
Phone: +91 97650 56980
Jurisdiction: Pune, India

12) Changes

We may update this Privacy Policy and will post the revised version on our site. Continued use constitutes acceptance.

By using this site and AngelCX.ai services, you agree to and Privacy Policy.