Terms & Conditions – AngelCX.ai

Welcome to angelcx.ai

Please read these Terms and Conditions (“Agreement”) carefully before signing up. By signing up, you agree to be bound by this Agreement.

1) Parties

This Agreement is between VSynergize Outsourcing Pvt. Ltd. (“VSynergize,” “we,” “our,” or “us”) and the user (“Customer,” “you,” or “your”).

2) Use of the Service

• By signing up for angelcx.ai, you authorize VSynergize to enable a Voice AI agent on your website, mobile version etc..
• You grant permission for VSynergize to crawl, analyze, and use data from your website to train and improve the AI agent.

3) Permitted Use & Responsibilities

• You agree to provide accurate, current, and complete information.
• You are responsible for ensuring your website content complies with applicable laws and regulations.
• You warrant that you have the necessary rights and permissions to allow VSynergize to access, analyze, and use your website content for training purposes.

4) Intellectual Property Rights

• You retain ownership of your website content.
• All intellectual property rights related to the AI models, training data, and the AI agent, including improvements and derivatives thereof, remain the exclusive property of VSynergize.
• You agree not to reverse engineer, recreate, modify, or attempt to extract the source code or underlying algorithms of the AI models or services.

5) Data, Privacy, and Sharing

• Your data will be processed, stored, and shared with third-party cloud service providers, Large Language Models (LLMs), and other service providers necessary for delivering and improving the AI services.
• By agreeing to these terms, you acknowledge and consent that your data may be transmitted to and stored by third-party providers, located within or outside your country.
• You agree that your data may be used to train and improve our AI models.
• We will employ reasonable security measures to protect your data but are not responsible for breaches beyond our control.

6) Training and Customization

• You consent to VSynergize training the AI agent using data collected from your website and interactions.
• You understand that improvements and retraining may lead to changes in the AI’s responses over time.

7) Indemnity & Limitation of Legal Actions

• You agree to indemnify and hold harmless VSynergize, its affiliates, officers, and employees from any claims, damages, liabilities, costs, or expenses arising from your breach of this Agreement or misuse of the services.
• You agree not to sue or pursue any legal claims against VSynergize related to the AI’s responses, including but not limited to inaccuracies, wrong answers, or any damages resulting from use of the AI.
• VSynergize shall not be responsible or liable for any incorrect, misleading, or inappropriate responses generated by the LLMs or AI models.

8) Limitation of Liability

• To the maximum extent permitted by law, VSynergize shall not be liable for any damages, direct or indirect, arising out of or related to your use or inability to use the service, including damages caused by incorrect responses from AI models.
• Our total liability shall not exceed the fees paid by you for the last 3 months, if any, for the services.

9) Ownership & Restrictions

• All intellectual property rights in the AI models, underlying code, and derivatives remain with VSynergize.
• You shall not, directly or indirectly, reverse engineer, decompile, disassemble, recreate, copy, modify, or attempt to derive source code or algorithms related to VSynergize’s proprietary services.

10) User Data & Third-Party Service Providers

• Your data will be transmitted to, stored by, and processed through third-party cloud service providers, LLMS, and other relevant vendors for the operation, training, and improvement of the AI agent.
• By proceeding, you agree that VSynergize and its third-party providers have the right to handle your data as described, and you release VSynergize and these providers from any liability related to data processing and storage.

11) Changes to the Terms

• VSynergize may update these Terms and Conditions from time to time. Continued use of the service after changes indicates your acceptance of those changes.

12) Consent UX copy (Web/App + IVR)

A) Recording/Processing Consent (modal on first use)

Title: Record & process your voice (optional)
Body:
Angel CX will record your voice and send the audio/text to our voice provider ElevenLabs to generate speech/transcripts and respond to you. We store your audio for 180 days and transcripts for 180 days to power features you use. You can download or delete your data anytime in Settings → Privacy. This is optional and you can withdraw consent at any time.

Toggles (separate, all OFF by default except #1):

1. Service delivery (required to use voice): I consent to Angel CX recording my voice and processing it with ElevenLabs to provide voice features.
2. Improve the product (optional): I consent to Angel CX using my recordings/transcripts to improve models and quality.
3. Share with integrated services (optional): I consent to Angel CX sharing transcripts/metadata with my connected tools (e.g., CRM/helpdesk) as configured by me.
4. Marketing contact (optional): I consent to receive product updates or offers.

Links: Privacy Policy • Terms of Use • Vendor list (sub-processors)
Buttons: [Agree & continue] [Cancel]

Consent logging: store user ID, IP, timestamp, modal version, per-toggle choices.

B) Ongoing banner (short)

“We record your voice to respond. Manage or withdraw consent in Settings.”

C) Error/No-consent state

“You haven’t consented to voice recording. You can still use text chat, or enable voice in Settings → Privacy.”

D) IVR/Phone script (global, all-party safe)

“This call may be recorded and analyzed by AI to assist you.
Press 1 to consent and continue with recording. Press 2 to continue without recording.”

If 2: “Understood. We won’t record or analyze your audio. Some features may be limited.”

E) Children/minors gate (web/app)

“Are you 18 or older?

By continuing to use the platform you declare that you are 18 years and above.

13) Privacy Policy

Scope

This section explains how AngelCX.ai (“Angel CX”, “we”) collects and processes audio recordings, transcripts, and voice embeddings when you use our voice features.

What we collect

• Audio & transcripts: your spoken input and text conversions.
• Technical metadata: timestamps, device/network info, language, error logs.
• Optional voice artifacts: embeddings/voiceprints only if you enable voice identity features.
• Integrations (optional): if you connect third-party tools (CRM/helpdesk), we process and share the fields you configure.

Why we collect (purposes)

• Provide and improve voice features; generate spoken responses.
• Maintain security, debug issues, prevent abuse.
• (Optional) Product improvement only if you opt in.
• (Optional) Marketing communications only if you opt in.

Legal bases (GDPR/EU)

• Consent (Art. 6(1)(a)) for recording/processing audio and any special-category/biometric elements where applicable.
• Legitimate interests (Art. 6(1)(f)) for security, fraud prevention, and service reliability, balanced against your rights.

Your choices

• You can withdraw consent at any time in Settings → Privacy.
• You can download or delete your recordings and transcripts in Settings.

Sharing & processors

We use vetted service providers to process voice and host data, including ElevenLabs for voice generation/transcription. The current list of sub-processors is available at: [link to live list]. We require each provider to implement appropriate security and only process data under our written instructions.

Retention

• Audio: deleted after 180 days by default (configurable in your account).
• Transcripts/metadata: deleted after 180 days unless you keep “Memory” enabled.
• Voice embeddings/voiceprints (if enabled): deleted upon request or 180 days after last use. We minimize retention and never keep data longer than necessary.

International transfers

We may process data in or transfer it to regions where we or our processors operate. Where required, we use Standard Contractual Clauses (SCCs) or equivalent safeguards. Some enterprise customers can choose data residency regions.

Security

We apply encryption in transit and at rest, access controls (least privilege), audit logging, and routine security testing. For sensitive workloads we support zero-retention processing with select vendors (enterprise features).

Your rights

Depending on your location, you may have rights to access, correct, delete, port, restrict, or object to processing. Use Settings → Privacy or contact us.

Children

Angel CX is not directed to children. We do not knowingly collect voice data from minors without verifiable parental consent.

Contact / DPO / Grievance Officer (India DPDP)

• Email: nazim.m@vsynergize.com
• Data Protection Officer: Nazim Maulvi
• Grievance Officer (India): Nazim Maulvi
• Address: VSynergize Outsourcing Pvt Ltd, IT 6 Building, Qubix Business Park, Hinjewadi, Pune 411057

14) Terms of Use

User responsibilities & lawful recording
You must have all necessary rights and consents to record and upload audio. You will not record others or upload content that infringes rights, violates law, or breaches confidentiality.

No unauthorized impersonation / voice cloning
You may not clone or simulate any person’s voice without their express written consent. If you share AI-generated audio, you must clearly label it as synthetic.

AI outputs
Outputs may be inaccurate. They are provided “as is” and are not medical, legal, financial, or other professional advice.

Rate limits & misuse
We may throttle or suspend accounts for abuse, evasion, or regulatory risk (e.g., deceptive robocalls, political manipulation, harassment).

Data use
By default we do not use your recordings to train models unless you enable that setting. You grant Angel CX a limited license to process content solely to provide the services you select.

Telephony compliance
If you use outbound calls or messages, you must obtain all legally required consents (e.g., TCPA in the U.S., TRAI TCCCPR in India). You agree to honor DNC/DND rules and maintain auditable consent records.

Liability cap
To the maximum extent permitted by law, our aggregate liability is capped at the fees paid in the preceding 3 months.

15) Vendor DPA Rider

Purpose & role. Angel CX acts as Controller (or Processor on behalf of our enterprise customer); ElevenLabs acts as Processor/Sub-processor solely to deliver voice generation/transcription.

Instructions. ElevenLabs will process Personal Data only per Angel CX’s documented instructions and the Agreement; no sale of Personal Data.

Confidentiality & security. ElevenLabs ensures personnel confidentiality, implements security appropriate to risk (encryption, access control, logging, incident response), and supports Angel CX’s security reviews and audits (under reasonable limits).

Data minimization & retention. Default retention for audio and transcripts is 180 days or shorter as configured by Angel CX; upon Angel CX instruction, ElevenLabs will delete or return Personal Data and certify deletion. For enterprise workloads, zero-retention processing will be enabled where available.

Sub-processors. ElevenLabs will maintain a sub-processor list and provide notice of material changes; Angel CX may object on reasonable grounds. ElevenLabs remains responsible for sub-processors’ performance.

International transfers. For transfers from the EEA/UK/Switzerland, Parties incorporate the SCCs (Controller-to-Processor/Processor-to-Processor as applicable) and any UK Addendum. ElevenLabs will implement supplementary measures if required.

Assistance. ElevenLabs will assist Angel CX to respond to data subject requests, handle security incidents, conduct DPIAs, and consult supervisory authorities as required.

Breach notification. ElevenLabs will notify Angel CX without undue delay after becoming aware of a Personal Data Breach, sharing relevant details and mitigation steps.

Regulatory compliance (India DPDP). ElevenLabs will implement reasonable security safeguards, support Angel CX in honoring consent withdrawal and deletion requests, and cooperate with Angel CX’s Grievance Officer. Cross-border processing will follow applicable rules.

Audit. Upon written notice, Angel CX may review relevant security reports (e.g., SOC 2, ISO 27001) and, if necessary, conduct a focused audit under confidentiality, frequency, and scope limits.

16) Telephony Consent Lines

Website form (U.S. TCPA-ready):
“By submitting, you agree Angel CX may contact you at the number provided using automated technology and/or prerecorded/artificial voice for service and marketing. Consent is not a condition of purchase. You can opt out anytime. [Link to Terms & Privacy]”

India (TRAI TCCCPR prompt):
“By submitting, you consent to receive service and promotional calls/SMS from AngelCX on your registered number, and confirm your DND preferences allow such messages. You can opt out anytime. [Link to Terms & Privacy]”

17) Record-Keeping & Controls

• Sub-processor register lists ElevenLabs and regions used.
• Account-level training OFF; screenshot setting for audit.
• Retention set to 180 days; automatic deletion job verified.
• Access to raw audio restricted to least-privilegeroles; all accesses logged.
• Consent ledger: user ID, IP, timestamp, UI version, per-toggle choices, source (web/IVR).
• Deletion workflow: user self-service + admin override; vendor deletion API wired.
• Labeling: any exported synthetic audio is clearly tagged “AI-generated.”
• Abuse prevention: block uploads that are obviously someone else’s voice without proof of consent; flag celebrity/public figure cloning.
• Incident runbook: DPDP/GDPR/TCPA/TRAI notification steps with contacts.

18) One-Page Retention Schedule

• Raw audio: 180 days (default); immediate deletion if user declines storage.
• Transcripts & logs: 180 days (default); extended only if user enables “Memory.”
• Voice embeddings/voiceprints (if enabled): delete on request or 180 days after last use.
• Backups: rolling 180 days; no restoration for deleted user data except for disaster recovery.

19) Governing Law & Jurisdiction

• This Agreement shall be governed by and construed in accordance with the laws of Pune, India.
• Any disputes arising out of or related to this Agreement shall be subject to the exclusive jurisdiction of courts in Pune, India.

20) Miscellaneous

• No transfer of rights or obligations shall occur without prior written consent from VSynergize.
• If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
• This Agreement constitutes the entire understanding between you and VSynergize regarding the use of the Services and supersedes all prior agreements, whether written or oral.
• Any delay or failure by VSynergize to enforce any provision shall not be considered a waiver of those rights.
• You acknowledge that you have read, understood, and agree to these Terms and Conditions.